FAQ

  • Slime Info & Allergen Info

    NOT EDIBLE

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    Contains: Polyvinyl Acetate (PVA), Borax
    May also contain: colorant, skin safe fragrance oil, foaming soap, glycerin, baby oil, soft polymer clay, instant snow, non toxic craft materials.

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    If you have allergies or sensitivities, we do not recommend purchase our slimes. Your safety is our first priority.

    READ SLIME CARE

  • Orders & Support

    If you have any questions or concerns regarding to your order please contact us immediately at limeslimescoshop@gmail.com

    CONTACT US

  • Shipping & Returns

    All sales are final. Product is non-returnable due to the nature of our products.

Support FAQs

General

When do you restock/ new drop?

We restock our slime weekly! Please follow our instagram and other social medias for more info about each drop!

My slime arrived melted! What do I do?

If your slime arrive melted please follow our slime care instruction to fix your sticky slime.

How long will it take to receive my order?

We strive to process and ship orders as quickly as possible. After your order is placed, please allow 1-3 business days for processing. Shipping times may vary depending on your location and the shipping method selected at checkout. You can find more information about estimated delivery times on our website.

What if I have questions or need assistance with my order?

We're here to help! Please contact us at limeslimescoshop@gmail.com with your order number and we will get back to you in 1-2 business days!

Support FAQs

Shipping &Handling

I put the wrong address when I check out! What do I do?

If the package hasn't shipped yet please contact us at limeslimescoshop@gmail.com as soon as possible. If your package has been shipped, unfortunately we can't do anything about it, please contact USPS to redirect your package!

Do you offer international shipping?

Yes, we offer international shipping to many countries. You as a customer are responsible for all fees and charges.

What is your processing time?

We aim to ship all orders in 1-3 business days. Holidays and other occasions may differ the processing time. Make sure to check out the top banner of our website or on our Instagram for the exact processing time as it may differ!

Where do I track my package?

Once your package is shipped, our automated system will email you the tracking link. You can use that tracking code to track your package on the USPS website https://tools.usps.com/go/TrackConfirmAction?tLabels=

My slime just arrived and they are incredibly damaged! What do I do?

To begin with, we have tried every possible ways to secure the slimes like bubble wrapping them and putting "fragile" stickers to let USPS know. But thing always happen with USPS being rough on packages, end up breaking them. Please feel free to email us at limeslimescoshop@gmail.com with a picture of your damaged package!

If you have any further questions. Please contact us at limeslimescoshop@gmail.com or our contact page.

CONTACT US